Privacy Policy

This Privacy Policy explains how Royal Art ("we", "us", "our") collects, uses and protects your information when you visit or make a purchase from theroyalart.in.

Information we collect

  • Contact & order details: name, shipping/billing address, email address and phone number.
  • Payment information: processed securely by our payment partners. We do not store your full card or banking details on our servers.
  • Account & communication data: account information, customer-support messages and survey responses.
  • Device & usage data: IP address, browser type and browsing activity collected via cookies to help our website function and improve.

How we use your information

  • To process, fulfil and deliver your orders, and to handle returns and refunds.
  • To respond to your queries and provide customer support.
  • To send order updates and important notices about your purchase.
  • To send promotional updates and offers (only where you've opted in — you can unsubscribe anytime).
  • To personalise your shopping experience and improve our website and services.
  • To detect and prevent fraud, and to comply with legal obligations.

Sharing your information

We share information only as needed to run our business — for example with courier and logistics partners to deliver your order, payment processors to complete transactions, and our e-commerce platform (Shopify) which hosts our store. We do not sell your personal information. We may disclose information where required by law or to protect our rights.

Cookies

Our website uses cookies to keep your cart working, remember preferences and understand how the site is used. You can control cookies through your browser settings.

Data security & retention

We use reasonable safeguards to protect your information and retain it only as long as necessary to fulfil orders, meet legal requirements and resolve disputes.

Your rights

You may request access to, correction of, or deletion of your personal information by emailing us at care@theroyalart.in.

Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with a revised date.

Contact us

For any questions about these terms, reach our customer care team:

Email: care@theroyalart.in
Phone / WhatsApp: +91 82180 58531
Website: theroyalart.in